Support

Support

We usually reply within 1–2 business days.

Email: support@scrollstep.com

Helps us fix things faster: in ScrollStep, open Settings → Support → Send activity log and email us the file. It includes your iPhone model and iOS version, and no personal data.

Quick fixes

  • Apps didn't reopen after walking: open ScrollStep, then check iOS Settings → Privacy & Security → Motion & Fitness → ScrollStep is on.
  • No nudges: turn on notifications for ScrollStep in iOS Settings → Notifications, and check your Focus mode.
  • Apple Watch steps missing: connect Apple Health in ScrollStep → Settings → Permissions.
  • Picked apps look wrong: Settings → Your rules → Picked apps.
  • Subscription questions: see the FAQ. Refunds go through Apple.

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